Terms & Condition

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This Terms of Use outlines the user policy of Innovax, its services and liabilities involving the use of our services and products. By

registering for any of our services, you agree that you have read and accepted all the terms and conditions outlined in this


Coverage & scope

This Terms of Use covers the treatment of use of services and products Innovax and/or a website owned and operated by Innovax.

This document is not applicable to companies that Innovax has no ownership of or does not control, or of persons that are not

under the employment and management of Innovax, including any third-party service and/or product providers bound by

contract and any third-party websites to which Innovax’ website links.

Filing a complaint

In case of filing a complaint, Innovax will try and come to a mutually acceptable solution if a user is unsatisfied with any of our

services. Revocation occurs when things don’t work out. If You think about filing a claim, please write to us before launching a


You should only file complaints if we are unable to affect a mutually satisfactory solution.

Eligibility for refund

We handle every project in a professional manner to ensure that the client is delivered what was mentioned as per the terms

and conditions of the proposal. However, if the client has gone through the dispute resolution process, refund claims will be

considered as per the following schedule which clearly lists the services and our Terms of Use related to each service.

Application programming

We will offer a full refund if, for some reason, the project has not been initiated. An agreement is drafted for every application

programming project. In case no agreement has been devised and/or there is no mention of a Terms of Use, we will apply the

following delivery policy:

Innovax will issue a partial refund upon the discretion of the service provider if the project does not get finalized as mentioned in

the delivery policy and contract. The proportion of the project completed will be calculated by Innovax and the proportion that

is not complete will be treated as per the pre-defined scope of the project.

Dedicated hiring

Innovax offers a full refund if there is a delay in starting the project by either the programmer / designer / content writer / SEO

expert (or any other resource / staff).

We will offer a proportionate refund if the client cancels the project at any point in time.

We offer no refund for days worked. If the client is not satisfied with the work at any point in time, they must immediately

notify our Project Manager and ask for discounts for any work not carried out. We will not accept any such negotiation at a

later date.

Applicability of the delivery policy

Timely payments: A project is not considered to be void if the agreed upon / listed payments are not clear.

Timely communication from the client: Innovax is not bound by the Terms of Use. The client must provide timely information for

successful completion of the project. Innovax will not accept any responsibility for the delay or failure of completing the project

arising out of miscommunication or lack of communication in a timely manner.

Completeness of information provided by the client: Innovax is not obligated to respect its delivery and/or refund commitments

if the client fails to provide complete information/scope of the project to Innovax at initializing stage of the project.

Innovax will only compensate for the delay of delivery, unless there is a special agreement signed with a penalty clause for delay

in delivery.

Limitation of liability

Innovax’ liability is limited in as much to the value of the portion of the project (as per Innovax’ proposal) which may be incomplete

at any given point of time. Innovax will not be held responsible for losses arising out of the services delivered / not delivered or

the delay in the same. Innovax is only liable to refund if the client cancels the project, and as such, the cancellation has been

communicated to Innovax in writing.

Processing of refunds

Innovax will process the refunds and mail the same within 5 business days of the cancellation date. The same method of

payment will be required as the original (refund by check or refund to credit card).